Terms and Conditions

General

Completion of Booking Form inclusive of waiver is essential. A skater will only be allowed to take Session(s) if this form is duly completed and submitted.

Participants are required to arrive for Sessions 15 minutes prior to start time.

Late attendance: If participant(s) turns up late for a Session, the coach is not obliged to extend the Session beyond the original end-time

Right to decline late participant: The coach reserves the right to bar a participant who is more than 15 minutes late from attending a Session.

Booking Process

A membership form must be completed on behalf of each participant and returned to us no later than 7 prior to the event. You will receive final confirmation of your booking once your application and full payment have been submitted and approved.

Parent/Sibling can only be purchased with a full student ticket. (1:1 Ratio)

If you have a SEND or Autistic requirement, please note that an additional form will need to be filled out, as you may require 1-to-1 sessions.

Terms of payment – Sales

Payment in full must be made via our online booking system, or invoice receivable

No booking will be processed without a completed booking form.

Alternative Dates

If the activity is planned outdoors, we may have to reschedule due to rain, wind or other factors that affect the quality of the skating area with little advance notice.

Please provide a phone number where you can be reached on your reservation date that we can contact you in the event of cancellation. No refunds will be issued at these reschedules.

In the event of inclement weather, poor conditions, acts of God or other reasons beyond RollaDome All Skate’s…control, the “alternate rain date” specified in this agreement will apply.

If the rain date is not available due to other reservations or inclement weather, a new date may be selected. If a new date is not possible, the party will apply their skating fee towards a reservation for the following season. No refunds.

Additional Notes

RollaDome All Skate… does not assume liability or risk because of a patron’s use of our services.

Refunds, Credit & Service Delivery Policy

RollaDome All Skate is a registered charity. All fees charged reflect only the cost of delivering our programmes — including venue hire, coaching, equipment, safeguarding, insurance, administration and operational staff. We do not profit from participation fees. 

Our commitment is to be fair, transparent and legally compliant, while ensuring the financial sustainability of our charitable work. 

1. Principles Guiding This Policy
   We commit to ensuring: 
   • Fairness to participants and families 
   • Compliance with the Consumer Rights Act 2015
   • Financial responsibility, to protect our charity
   • Fairness to participants and families 
   • Consistency, so all families receive the same approach 
   • Transparency, so expectations are clear from the outset 
2. When RollaDome Cancels, Alters or Fails to Deliver a Session (Service Provider Responsibility)
   When RollaDome is unable to deliver a session as advertised, due to reasons such as: 
   • Venue closure or change, 
   • Staff absence with no suitable replacement, 
   • Safety concerns, 
   • Operational disruption, 
   • Session cancellation not attributable to the participant, …families are entitled to one of the following options: 

A. A Replacement Session  
We will make reasonable efforts to provide an alternative date or equivalent session. 

B. A Credit Note for the Missed Session
• Credit will equal the value of the cancelled session(s).  
• Valid for 12 months. 
• Can be used for any RollaDome programme. 

C. A Refund for the Missed Session(s)
A refund will be issued where a credit note is not suitable or where the participant cannot reasonably attend rescheduled sessions.
Refunds for missed sessions will be based on the per-session rate of the booked programme. No administration fee applies, as this is not a customer-initiated cancellation.
This ensures compliance with UK consumer law, which states that where the provider does not deliver the service, the customer is entitled to reimbursement for the portion undelivered. 

3. When the Participant Cancels or Withdraws (Customer Responsibility)
If a participant chooses to withdraw or cancel their booking, the following structure applies: 

Key Notes: 
• Refunds for customer cancellations are only available at 14+ days’ notice.  
• Credit notes expire after 12 months.  
• Administration fees help offset the cost of booking, venue, and staffing commitments already made. 
• Membership and registration fees remain non-refundable. 

4. Exceptional Circumstances (Charity Discretion)
We recognise situations may arise such as: 
• Medical emergencies 
• Family bereavement 
• Long-term illness or injury 
• Serious personal circumstances
We may provide a full or enhanced credit or refund when supporting documentation is supplied.
These decisions are made case by case and aligned with safeguarding principles. 

5. Transfers & Alternatives
Participants may:
• Transfer their booking to another child or family, or
• Move to another session of equal or lower value (subject to availability)
Transfers must be requested at least 48 hours before the session begins. 

6. Communication Standards
We aim to notify families of cancellations or venue changes:
•As early as possible,
•Via email, SMS or phone,
•With clarity on next steps (replacement session, credit, or refund).
All requests for refund/credit must be made in writing to: customer.services@rolladome.org.uk
Subject: Refund/Credit Request – [Participant Name] 

7. Policy Review & Oversight
This policy is reviewed annually to ensure alignment with: 
• Charity Commission expectations 
• Consumer Rights Act 2015
• Financial sustainability 
• Best practice in youth sport delivery 
• Feedback from families and staff 

Sibling Discount Policy and Procedure

• Purpose – This policy outlines RollaDome All Skate’s approach to providing discounted rates for families enrolling multiple children in our programmes. As a registered charity committed to affordability, inclusion, and equitable access to sport, our sibling discount is designed to support families and ensure wider community participation.
• Scope – This policy applies to all RollaDome All Skate programmes, including term-time classes, holiday sessions, and any relevant ticketed events delivered directly by RollaDome All Skate.
• Sibling Discount Structure – RollaDome All Skate offers a fixed sibling discount under the following structure:
  

  First Child	Full Price
  Second Child	50% Discount (Sibling Rate)
  Additional Children	Full Price each (unless booked separately by another full-paying adult)**

  Important: One sibling discount is permitted per full-price booking only. You must pay full price for one child to unlock the sibling rate for the second.

• Eligibility Criteria:
  – All children must be siblings from the same household.
  – The bookings must be made together in one transaction to qualify for the discount.
  – Discount only applies to standard programme fees, not to memberships, merchandise, or one-to-one sessions.
• Booking Procedure:
  – Parents/carers must register all siblings at the same time.
  – At checkout, select: 1 x Full Price ticket and 1 x Sibling Discount ticket
  – Any additional children must be booked separately or will be charged at full price unless otherwise stated in a specific promotion.
  – Any additional children must be booked separately or will be charged at full price unless otherwise stated in a specific promotion.
  – Misuse of the sibling discount (e.g. booking multiple discounted places without an accompanying full-price booking) will result in:
  • Recalculation of booking fees
  • An invoice for any outstanding balance
  • Option to cancel or amend the booking in line with our Refund & Credit Policy
• Refunds and Adjustments:

  If a booking is made in error (e.g. two or more sibling discounts without a full-price booking), the parent/carer will be contacted to resolve the issue. RollaDome All Skate reserves the right to:

  • Cancel duplicate or incorrectly discounted bookings
  • Request additional payment to align with the correct pricing
  • Offer credit notes or partial refunds in line with our Refund & Credit Policy
• Discretionary Support:

  We understand that every family’s circumstances are different. In cases of financial hardship, parents/carers are encouraged to contact us directly at admin@rolladome.org.uk. We may be able to offer:

  • Further subsidised places
  • Payment plans
  • Access to funded or sponsored sessions

  All such requests will be handled confidentially.

• Review and Monitoring –  This policy will be reviewed annually or in response to operational changes, funding shifts, or significant demand. Updates will be published on our website and made available at point of registration.
• For further information or clarification on this policy, please contact:
  📧 admin@rolladome.org.uk

Code of Conduct for Parent, Guardian and Spectator 

At RollaDome All Skate, we are committed to creating a safe, respectful, and inclusive environment where children and young people can thrive through roller sports. This Code of Conduct sets out the standards of behaviour expected from all parents, guardians, and carers to support our mission and safeguard everyone involved. 

By attending our sessions, you agree to uphold the following standards: 

• 1. Discretionary Support
     • RollaDome operates strict safeguarding protocols. 
     • Parents and guardians must not enter the coaching or delivery space unless explicitly invited to do so by a coach or staff member. 
     • Children remain the responsibility of RollaDome staff and coaches during sessions. Parents must collect children promptly at the designated time. 
     • Any concerns regarding the welfare of a child must be reported immediately to a member of staff or the Designated Safeguarding Lead. 
  2. Discretionary Support
     • Treat all children, parents, volunteers, and staff with respect, kindness, and patience. 
     • Refrain from verbal or physical aggression, confrontation, or disruptive behaviour.
     • Never use abusive, threatening, or intimidating language under any circumstances. 
     • Understand that RollaDome is a learning environment – emotional safety is as important as physical safety. 
     • Avoid any behaviour that could cause distress to children or undermine the coaching environment. 
  3. Communication and Concerns
     • If you have a question or concern, please speak to a staff member privately and calmly at the end of the session
     • If an issue requires escalation, the staff member will put you in direct contact with our Head Coach and Operations Director, Jenni Jemmott-Brown. 
     • Do not confront other parents or staff members during sessions. All concerns must go through the proper channels. 
  4. Supporting Your Child’s Learning 
     • Encourage your child to enjoy their time with us, take part fully, and develop confidence. 
     • Avoid coaching your child or others from the sidelines. Let our trained coaches deliver the session without interference. 
     • Celebrate your child’s progress and participation, not just performance or outcomes.
     • Refrain from comparing your child to others or placing undue pressure on them. 
  5. Attendance and Conduct at Sessions 
     • Arrive on time and ensure your child is prepared (with the right clothing, equipment, and mindset). 
     • Do not enter the skating area or coaching space during a session unless asked to do so by a coach or staff member.
     • Respect the session format, staff instructions, and club rules at all times. 
     • Younger siblings and accompanying children must be supervised at all times. 
  6. Breaches of This Code
     • Any breach of this Code of Conduct may result in the following:
       – A formal warning; 
       – Temporary suspension from attending sessions;
       – Permanent ban from the premises and all RollaDome events; 
       – Referral to safeguarding authorities, if required. 
     • Our staff and volunteers have the right to work in a safe environment, free from hostility and abuse. 
     • We expect parents and guardians to work with us to create the best possible environment for every child to succeed. 
  7. Data Protection, Media & Privacy 
     • Do not take photos or videos during sessions unless authorised by staff in line with our Photography and social media Policy. 
     • Respect the privacy of other children and families. 
     • Ensure all personal data and contact details shared with RollaDome are accurate and updated when needed

Terms and conditions subject to change without prior notice.